Data collected

We may collect and process the following types of personal data:

• Identification information: surname, first name, address, phone number, email address.
• Connection data: IP address, browser type, visit duration, pages viewed.
• Transaction data: payment details, information about products or services purchased.
• Communication data: messages, requests, comments, and correspondence with our customer service.

Use of data

We use your personal data for the following purposes:

• Providing and managing our services and products and offering you the best possible experience with our services.
• Managing orders and payments.
• Responding to your questions and providing customer support.
• Improving our website and services.
• Sending commercial communications if you have given your consent, such as communications regarding specific promotions, referral programmes, or requesting your participation in satisfaction surveys, among others.

NEOPOWER uses your personal data only if such use is based on a legal basis defined by the GDPR (such as your consent or the performance of a contract with us). NEOPOWER collects personal data only for specific, explicit and legitimate purposes, and will not process it in a manner incompatible with those purposes. NEOPOWER is committed to processing only personal data that is adequate, relevant and limited to what is necessary in relation to the purposes for which it is collected. NEOPOWER will take all necessary steps to ensure that the personal data processed is accurate and, where necessary, kept up to date.

Data sharing

NEOPOWER may share your personal data with our service providers and contractual partners who help us deliver our services, or with legal and regulatory authorities if required by law.

In the context of a transaction, such as a merger, acquisition, consolidation or sale of assets, we may need to share your personal data with buyers or sellers.

Data retention

NEOPOWER retains your personal data for as long as necessary for the purposes for which it was collected, or to comply with legal obligations.

Your rights

You have the following rights regarding your personal data: right of access, right to rectification, right to erasure, right to restriction of processing, right to object, right to data portability and right to be forgotten.

To exercise your rights, please contact us at the following email address: info@neopower.com. Please specify the subject of your request, the right you wish to exercise, and a copy of both sides of your identity card.

Security of your data

NEOPOWER implements appropriate technical and organisational measures to protect your personal data against destruction, loss, alteration, unauthorised disclosure or unauthorised access.

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If you have any questions or concerns about our privacy policy, please contact us at the following address: info@neopower.com